Evaluate
Weigh the pros and cons of technologies, products and projects you are considering.
Evaluate
Weigh the pros and cons of technologies, products and projects you are considering.
Ukraine IT services firms target new markets as exports drop
Ukrainian IT services firms are eyeing new geographic markets and exploring digital transformation as the war and a difficult economy shrink international sales. Continue Reading
Cybersecurity market trends, from AI to post-quantum crypto
Service executives list generative AI, the growing attack surface at the edge and post-quantum crypto standards as among the key security developments in 2024. Continue Reading
Technology outlook: Service providers cite four key trends
What's on tap for 2024? The partner ecosystem expects to help customers scale generative AI projects, work with smaller models and play a bigger role at the edge. Continue Reading
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Partners make zero-trust assessment a core security service
Service providers have made zero-trust assessments a key part of their emerging zero-trust offerings. Those evaluations create a roadmap that guides the clients' security journey. Continue Reading
7 ways service providers drive lasting transformation success
Attention to people, process, organizational culture and reward systems preserve digital change over the long haul. Here are seven approaches to keep in mind. Continue Reading
How to kickstart 2023 with effective automation systems
Technologies such as robotic process automation, generative AI and collaborative robots can help organizations reduce risk and improve results in a range of industries.Continue Reading
Service providers explore 2023 technology trends
The uncertain economy influences the technology developments service providers expect to see in 2023, with customers likely to optimize and integrate existing assets.Continue Reading
Cybersecurity outlook 2023: Consultants cite 6 trends
IT services executives predicted greater focus on user training and protection, supply chain security and machine learning. And digital transformation could spark zero-trust projects.Continue Reading
8 IT services industry trends to watch in 2023
Economic uncertainty complicates the business outlook for professional services firms MSPs. The environment could reinforce cloud projects but curtail large-scale transformation.Continue Reading
New go-to-market strategy key to selling HPE GreenLake
Read about a trailblazing Canadian service provider's journey with the as-a-service hardware and software platform -- and the insights it gleaned along the way.Continue Reading
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3 essential aspects of MSP automation
Tools such as robotic process automation and cloud-based services help service providers relieve employees of mundane work, but adopters must navigate deployment challenges.Continue Reading
Framing cybersecurity as a tax on businesses
MSPs struggling to sell cybersecurity might consider positioning such offerings as a necessary expense akin to taxes -- and acknowledge clients would prefer to invest elsewhere.Continue Reading
Atlassian partners cite cloud migration, ITSM growth
The software company offers a range of partner opportunities as it pursues digital transformation and transitions from server products to cloud-based offerings.Continue Reading
Partners weigh OEMs' private cloud options for clients
Dell Apex, HPE GreenLake and NetApp Keystone are among the pay-per-use hardware platforms partners can offer clients considering alternatives to the public cloud.Continue Reading
The benefits and drawbacks of co-creating innovation
Collaborating ecosystem partners can access a broader range of talent and accelerate time to market, but they must closely manage their relationships.Continue Reading
Tuning enterprise architecture to cope with accelerating change
In the realm of enterprise architecture, real agility starts with architectural simplicity. Learn how businesses can reduce complexity -- and boost organizational dexterity.Continue Reading
The cloud is changing the channel, and customers win
The Ingram Micro Cloud Summit called for channel partners to develop intellectual property around cloud offerings and emphasize customer success to boost retention.Continue Reading
Keeping pace with different types of manufacturing processes
It's horses for courses in the industrial sector as partners look to help various kinds of manufacturers run on the emerging technologies that track with their needs.Continue Reading
OS players move on managed services, bring competition
Major players announced significant developments in the IT services industry with Apple managed IT services, new Microsoft hybrid work solutions and Kaseya's acquisition of Datto.Continue Reading
Understand online marketplaces, SLOs for providers
Service providers can engage in online marketplaces and use service-level objectives to understand their application's behaviors and its effect on customers.Continue Reading
How MSPs can help in building resilience in supply chains
Channel partners have stepped in to try to address supply chain disruptions, but not all vendors feel MSPs, consultants and other partners have the solutions manufacturers need.Continue Reading
Russia-Ukraine war prompts security best practices refresher
The Russia-Ukraine war hasn't led to major cyber attacks affecting MSPs, but IT services providers should review cybersecurity best practices, including hardening and response.Continue Reading
Partners cite reinforcement learning use cases, gradual uptake
Consultants view reinforcement learning as a tool for decision-making at scale and a way to solve optimization problems, but its capabilities remain a mystery for some customers.Continue Reading
Consultants see retail payment systems adapt to pandemic
A mix of consulting and integration opportunities could drive partner business, as retailers look to adopt omnichannel technologies and hybrid sales models.Continue Reading
Subscription models shape future of IT services providers
Forrester researcher Jay McBain discusses how subscription models work, how to look at customer behaviors in a trusted way and where IT services providers should invest.Continue Reading
VoltaGrid taps Rackspace for AI Ecosystem portal, cloud app
With a lofty goal to revolutionize the mobile energy industry, VoltaGrid needed support to improve customer operations quickly. Learn how MSP Rackspace Technology stepped up.Continue Reading
Web consulting project helps users prep for language test
Computools created a website for users preparing for the International English Language Testing System exam, which helps people study in, or migrate to, English-speaking nations.Continue Reading
MSPs set up IT services for retail transformations
MSPs can help the retail industry digitally transform in six areas, including customer and employee experience, and emerge stronger after the unique challenges of 2020 and 2021.Continue Reading
AIOps challenges ease into MSP system management
AIOps is still early in development; however, the technology will help channel partners and customers contextualize large volumes of data and streamline management processes.Continue Reading
Partners see client transformation in industry clouds
Verticalized offerings could help organizations get more out of their cloud investments and seize competitive advantage, with service providers playing an advisory role.Continue Reading
2022 predictions include more cloud offerings, more breaches
Service providers must stay abreast of the forces shaping the market. Dave Sobel revisits his 2021 predictions to assess how accurate they were and dives into predictions for 2022.Continue Reading
Cybersecurity outlook 2022: Consultants cite 5 trends
What's in store for IT security? Consultants and MSPs point to zero trust, cryptographic governance and a more targeted approach to education as among the key developments.Continue Reading
2023 partner events calendar
This channel partner conference listing features a range of events for MSPs, cloud consultants, resellers, systems integrators and other partner types.Continue Reading
Regulation to address enduring MSP cybersecurity problem
Cybersecurity regulations and trends in the managed services market push for more formal MSP accountabilities to deliver and secure clients' technology.Continue Reading
Data analytics in IoT offers new opportunities for MSPs
For MSPs monitoring thousands of IoT devices, parsing the associated data stream provides an outlet for growth. MSPs, however, must first acquire the essential skills.Continue Reading
Service providers predict 2022 technology trends
Cloud developments, data analytics technology and nascent metaverses could keep consultants and integrators occupied for the coming year and well beyond.Continue Reading
Reframing cybersecurity in the 'golden era' of ransomware
Ransomware attacks have targeted hospitals, critical infrastructure and government agencies in recent months. But do cyber events provoke the same response as a physical assault?Continue Reading
IoT hardware sales can bolster MSPs
Offering connected devices could prove a lucrative business, given the potential to monitor a large installed base. But MSPs must prepare for the scope of the challenge.Continue Reading
IoT opportunities for MSPs in monitoring, management
Partners can extend their existing services into the realm of IoT, but they should brace themselves for massive device populations and gear up for security.Continue Reading
4 key managed services trends to watch in 2022
Service providers should prepare to navigate industry consolidation, an uneven vertical market landscape, rising digital transformation demand and new partnering models.Continue Reading
MSP resistance to Windows 11 exposes business problem
Microsoft's Windows 11 release received relatively little fanfare in the MSP industry. The lack of enthusiasm points to a problem among IT services firms.Continue Reading
AWS Marketplace professional services gain momentum
Partners cite flexible contracting and custom offers as key advantages of selling in the marketplace, but they look for AWS to help with T&M contracting and catalog creation.Continue Reading
Education technology market seeks stability in hybrid model
Channel partners said schools now have a chance to revisit hastily created remote learning systems as they take a longer-term, enterprise view of cloud and security.Continue Reading
Cloud integration services emerge as partner opportunity
Consultants help customers unify disparate cloud systems, offering services reminiscent of 1980s vintage systems integration. They face obstacles along the way, however.Continue Reading
Accenture backs Climeworks on CO2 removal tech
The consulting firm offers software, market advice and visual design services to the carbon removal venture, which recently opened a plant in Iceland.Continue Reading
Cisco routes to market expand amid cloud marketplace growth
Cisco cited a significant shift toward the cloud and a decline in reselling. However, the company said resellers will remain important to its sales approach.Continue Reading
The importance of building an agile and resilient infrastructure
No one knows what the future will demand. Here's how channel partners can help their clients prioritize agility and resilience in their infrastructures.Continue Reading
A two-pronged password security model for channel partners
Password security is too important to ignore. To ensure end users adopt strong practices, partners must address the human and technical side of password management. Here's how.Continue Reading
Why Microsoft 365, Windows 365 matter for IT services firms
Office 365, Microsoft 365 and Windows 365 differ not only in their feature sets and capabilities, but in the opportunities they afford service providers.Continue Reading
AI, zero trust support remote work technologies
Artificial intelligence and zero-trust frameworks have played a critical role in helping enterprises support a surging remote workforce.Continue Reading
Channel companies face cybersecurity reckoning
A CompTIA ChannelCon panel discusses the current landscape and what it means for channel partners that must strengthen their own security while protecting their clients.Continue Reading
Salesforce partner demand soars, M&A follows
The Salesforce skills crunch has generated a wave of acquisitions in the partner ecosystem. But M&A isn't the only remedy: Consultants have also boosted training.Continue Reading
Explore a maturity model for inclusive workplace cultures
Dave Sobel speaks with Reframe CEO Jeffrey Bowman about creating inclusive workplaces. Reframe created a maturity model to help organizations measure their transformations.Continue Reading
Tech giants foster green software engineering movement
The Green Software Foundation, which includes Accenture and Microsoft as members, will create an ecosystem of people, standards, tools and practices to develop green software.Continue Reading
How IT services firms can push back on misinformation
IT services firms have increasingly put marketing dollars into digital advertising. But do they know which websites their ads appear on and, consequently, help fund?Continue Reading
Does the Microsoft partner ecosystem follow the 80/20 rule?
Partner Elevate director Desmond Russell believes Microsoft's channel strategy underserves the bulk of its partners. Here's how Microsoft could better support its channel ecosystem.Continue Reading
Outcome-based contracts: Be careful what you wish for
Outcome-based contracting has gained momentum in the IT services market, but Charles Weaver cautions against its use by managed service providers.Continue Reading
Guide to building and executing an MSP business model
This managed service guide provides an overview of how to get started in the MSP business, covering the basics of building a service provider and the challenges in doing so.Continue Reading
Tips for MSPs to bridge the cybersecurity talent gap
Hiring and retaining cybersecurity professionals represent uphill battles. Some MSPs have adopted a combination of internal training and AI tools to offset the dearth in talent.Continue Reading
Why and how MSPs adopt cybersecurity industry standards
Cybersecurity industry standards can help MSPs mitigate internal security risks. Here are the benefits and challenges of adopting security frameworks.Continue Reading
IT services firms shoulder undue amount of security risk
A steady stream of major security breaches hasn't persuaded businesses to change their ways. IT services firms, meanwhile, continue to assume an inordinate amount of risk.Continue Reading
Selling professional services on cloud marketplaces
Partners say cloud sales platforms offer a way to find new customers, launch proofs of concept and seed bigger deals. Learn more about this emerging channel.Continue Reading
In-house vs. outsourced marketing for MSPs
Content marketing has emerged as an effective strategy for MSPs, but it can get tricky when deciding if in-house or outsourced talent should create these marketing materials.Continue Reading
How will 5G deliver on its potential?
The pandemic made businesses and users more reliant on wireless services and paved the way for the 5G deployments. Here's why it's hard to predict just how beneficial 5G will be.Continue Reading
Consultants work around mainframe staffing limitations
Specialized service providers aim to offset labor constraints with a mix of education programs, on-the-job experience and tools such as robotic process automation.Continue Reading
Exec discusses Ensono acquisition, vertical strategy
In this Q&A, Ensono president Marc Capri details the company's post-deal plans, which include bolstering its transformation capabilities and cultivating an industry focus.Continue Reading
What channel partners should know about modern CIOs
CIOs' traditional roles have evolved into a much more complex set of responsibilities. Learn about this key customer.Continue Reading
Accenture: Channel partner ecosystem taps cloud, innovation
Times have changed for channel partners. Companies today drive most business through cloud providers and seek to co-innovate industry-specific offerings with technology partners.Continue Reading
MSPs can combine traditional, digital marketing tactics
MSP marketing strategies may benefit from tactics drawn from both traditional and digital marketing. MSP Radio's Dave Sobel explores this approach.Continue Reading
6 best practices for informing MSP clients about cyber risks
With the cybersecurity threat landscape in a constant state of change, MSPs must help clients understand how to protect themselves. Here are six best practices.Continue Reading
Outcome-based contracting sees uptick during pandemic
Contracts that tie service provider payments to results has gained momentum as customers pursue digital transformation projects. Learn about the implications for service providers.Continue Reading
Top 5 IT services trends for technology, service providers
As businesses embrace digital services, technology and service providers must align with five market-changing trends, according to Gartner analyst Twiggy Lo.Continue Reading
Accenture Cloud First exec cites C-suite engagement
In this Q&A, Accenture Cloud First lead Karthik Narain reflects on the business group's first months of operations and the growing C-suite interest in cloud computing.Continue Reading
IT industry must open up about mental health
The IT industry is stressful, even without a pandemic. It's time to do more to encourage an open discussion about mental health.Continue Reading
IoT integration services evolve in maturing market
IT service providers are moving upstream to address client needs in an IoT market that has lost some, but not all, of its science project reputation.Continue Reading
Top MSP marketing tools to generate leads
MSP marketing tools are a must-have for successful lead-gen efforts. Execs at Valiant Technology, SADA and Synoptek round up the products supporting their marketing strategies.Continue Reading
Return-to-office debate sparks channel partner opportunity
After a year-plus of remote work, organizations have begun to mull their next steps: return to the office, stay remote or go hybrid? Here's how partners can help.Continue Reading
E-commerce firm Radial taps Presidio for VDI cloud migration
As the pandemic sparked a surge in e-commerce demand, Radial needed to expand its capabilities. Learn how Presidio helped Radial with a VDI cloud migration to VMware Cloud on AWS.Continue Reading
Aruba partner tackles university's wireless network upgrade
Doane University kicked off a two-phase wireless network overhaul in response to the pandemic. Learn how Aruba partner DataVizion has helped execute the project.Continue Reading
SAP modernization calls for varied skills, phased approach
SAP's partner ecosystem plays a role in legacy-system-to-cloud migration, moving customers away from aging hardware platforms such as mainframes and client-server systems.Continue Reading
What solution providers must know about fintech companies
Solution providers can help fintech companies by offering IT infrastructure expertise. Here are considerations for targeting this vertical market opportunity.Continue Reading
IT industry's lack of diversity remains key issue in 2021
The first quarter of 2021 saw almost no changes in the composition of IT leadership teams. Here's how channel partners can change the status quo.Continue Reading
How threat modeling technology fits into modern security
Dave Sobel speaks with Nuspire about the objectives of threat modeling. Learn how threat modeling can support modern security approaches such as zero-trust security.Continue Reading
Archival cloud storage market expands for channel partners
Channel partners can expect demand for archival cloud storage to grow as vendors mature their offerings. Learn about this cloud storage category's strengths and limitations.Continue Reading
Third-wave cloud consultants take on larger scope of services
Cloud consultancies have grown from boutiques to firms with global ambitions. The latest iteration of these consultancies will push the business in new directions.Continue Reading
M&A integration plan calls for careful systems balance
Systems and business process rationalization can be a chore when pursuing a post-merger integration plan. IT services firms carefully choose the components to deploy companywide.Continue Reading
ClearScale telemedicine app uses range of Amazon services
Creative Practice Solutions, a medical consulting company, called on ClearScale to develop a telemedicine offering that lets physicians conduct and record remote patient visits.Continue Reading
New tool helps IT vendors assess their channel readiness
Channel partners, do your tech vendors need a more productive channel strategy? A new tool from CompTIA's Channel Development Advisory Council can help.Continue Reading
Federal technology upgrade could see security, SaaS outlay
Channel partners expect major shifts in the government's technology priorities. Find out which IT trends are poised to shape spending in the coming years.Continue Reading
Nerdio's strategy evolves for cloud desktop, Azure markets
Nerdio CEO Vadim Vladimirskiy discusses the state of the cloud desktop market and his company's strategy for developing an Azure IT automation platform for MSPs.Continue Reading
Where IT is headed in 2021: 5 key trends to watch
2021 might not yet feel too different from 2020, but CompTIA's latest report highlights five intriguing trends in the IT industry for which you need to be ready.Continue Reading
Veristor taps Cloudian for cloud adjacent architecture
MSP uses vendor's S3-compatible technology to offer storage as a service, backup/disaster recovery and ransomware protection, while avoiding the inefficiency of overprovisioning.Continue Reading
MSPs can't ignore the e-commerce trend
E-commerce has made it possible to buy practically anything online, but MSPs have shied away from this sales and marketing strategy. Dave Sobel says it's time to embrace the trend.Continue Reading
AI in managed service software to boost automation
From security to streamlined help desk systems, AI could have profound benefits for MSPs in the future.Continue Reading
MSP buyers weigh M&A integration vs. independence
MSP M&A activity is surging as investment dollars flow into the sector. How buyers handle the post-acquisition environment will determine whether the combination succeeds.Continue Reading
Channel relationships shift as cloud storage expands
As MSPs look to harness the advantages of cloud storage, they must also articulate the value they provide and enter into a regimen of nonstop training and certification.Continue Reading
Cloud storage reseller or consumer? Partners face market shift
A market rife with storage options provides a varied and sometimes ambiguous environment for IT services firms, which take varying paths in a changing infrastructure sector.Continue Reading
The pros and cons of MSP private equity deals
Greystone Technology CEO Peter Melby has long believed that private equity creates problems for MSPs. But then he decided to take a private equity deal. Find out why.Continue Reading
Why 2020 may have changed the MSP industry forever
Managed service providers will come to view 2020 as the year their industry finally received the recognition and legitimacy they have long sought.Continue Reading
SD-WAN industry growth opens partner opportunities in 2021
Channel partners can take advantage of SD-WAN industry expansion by addressing customers' interoperability and security concerns, according to Spirent Communications executives.Continue Reading