Content management software and services
Content management software helps organizations store, manage and create content while enabling employee collaboration. Whether you want to learn more about web, mobile or enterprise content management services, check out the news, tips and expert advice below.
Top Stories
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Tip
17 Apr 2024
5 benefits of enterprise search
With a proper enterprise search strategy in place, organizations can improve their employees' efficiency and ensure customers have positive experiences. Continue Reading
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News
15 Apr 2024
OpenText expands GenAI for enterprise content, IoT
OpenText finds a novel use for generative AI: combing through, sorting and summarizing massive amounts of IoT data. It also launched new enterprise content management features. Continue Reading
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News
15 Apr 2024
OpenText expands GenAI for enterprise content, IoT
OpenText finds a novel use for generative AI: combing through, sorting and summarizing massive amounts of IoT data. It also launched new enterprise content management features. Continue Reading
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Feature
15 Apr 2024
Traditional CMS vs. headless CMS: What's the difference?
Traditional CMSes let users design websites, yet they lack the flexibility of headless systems. Differences between these tools include purpose, architecture and ease of use. Continue Reading
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Definition
08 Apr 2024
content management system (CMS)
A content management system (CMS) is a software application that lets users create, edit, collaborate on, publish and store digital content. Continue Reading
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News
27 Mar 2024
Adobe intros new GenAI tools and apps for marketers
The new applications and tools are for marketers looking to connect the different processes of the content supply chain in a safe and responsible manner. Continue Reading
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News
26 Mar 2024
Writer Inc.'s new AI tool generates voice of marketers' content
As generative AI technology grows in marketing, personalized tools such as these help brands define their style. It makes sure what's generated is on brand with a company's message. Continue Reading
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Definition
22 Mar 2024
workflow management
Workflow management is the discipline of creating, documenting, monitoring and improving upon the series of steps, or workflow, that is required to complete a specific task. Continue Reading
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Definition
12 Mar 2024
Microsoft Power BI
Microsoft Power BI is a business intelligence (BI) platform that provides nontechnical business users with tools for aggregating, analyzing, visualizing and sharing data. Continue Reading
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Definition
06 Mar 2024
web content management system (WCMS)
A web content management system (WCMS) is a type of content management system (CMS) that provides an organization with a way to manage digital information on a website through creating and maintaining content without prior knowledge of web programming or markup languages. Continue Reading
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News
05 Mar 2024
Box AI adds Microsoft Azure OpenAI Service integration
Box adds Microsoft Azure OpenAI Service to its lineup of AI tools for document summaries, joining Google's Vertex and OpenAI LLMs for users to choose from. Continue Reading
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Tip
05 Mar 2024
Generative AI's effect on content management systems
Generative AI's ability to create content can enhance workflow automation within a CMS. Yet, organizations must implement guardrails to ensure data privacy and content quality. Continue Reading
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Feature
01 Mar 2024
6 benefits of omnichannel marketing
Omnichannel marketing shares data between interaction channels, like email and live chat, to improve CX. Key benefits include enhanced personalization and customer loyalty. Continue Reading
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News
23 Feb 2024
Reading long PDFs less painful with Adobe AI Assistant tool
The first beta version of Adobe's generative AI tools for search, summary, attribution and copy-pasting is available for Acrobat, with more features to come. Continue Reading
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News
15 Feb 2024
Sitecore to bring more generative AI XM, XP clouds
Katie Johnson joined Sitecore after leading vertical market pushes at Salesforce and Talkdesk. In this Q&A, we discuss that, future generative AI plans and more. Continue Reading
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Feature
08 Feb 2024
6 content moderation guidelines to consider
User-generated content can affect a company's reputation. Content moderation helps stop the spread of disinformation and unacceptable posts that can harm or upset others. Continue Reading
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Tip
08 Feb 2024
How a content tagging taxonomy improves enterprise search
Creating an enterprise taxonomy can help users more easily find the content they need when searching through files in a content management system. Continue Reading
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Feature
02 Feb 2024
AI, the 2024 U.S. election and the spread of disinformation
Generative technology-fueled deepfakes could interfere with the November election due to ease of use and power of the technology. The outlook for regulation seems dim. Continue Reading
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Feature
31 Jan 2024
10 content collaboration platforms for enterprises in 2024
Organizations must stay organized to boost efficiency. Content collaboration platforms can help, but business leaders must choose carefully to find one that best fits their needs. Continue Reading
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Feature
30 Jan 2024
7 benefits of Microsoft SharePoint
SharePoint offers a central repository where users can store and collaborate on business content. The tool's benefits include improved efficiency, scalability and compliance. Continue Reading
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Definition
29 Jan 2024
content analytics
Content analytics, also known as content intelligence, is the process of measuring and analyzing how users interact and engage with digital content. Continue Reading
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Definition
25 Jan 2024
white hat link building
White hat link building is a search engine optimization (SEO) technique for increasing the number of high-quality backlinks to a webpage. Continue Reading
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News
24 Jan 2024
Box acquires no-code document automation tool Crooze
The acquisition gives Box both the talent and the technology Crooze provided for large customers, according to Box's vice president of product strategy. Continue Reading
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Tip
23 Jan 2024
7 records management systems to consider
Top records management systems like Box, DocuPhase, Laserfiche and SharePoint can help organizations store important documents and automate retention schedules. Continue Reading
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Opinion
22 Jan 2024
Build that elusive, winning generative AI business strategy
Analysts explain why so few enterprises can come up with generative AI strategies that can prove its value in hard dollars. Spoiler alert: First you need a problem to solve. Continue Reading
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Feature
17 Jan 2024
An overview of Microsoft SharePoint
Microsoft offers on-premises and cloud versions of SharePoint to help organizations manage content. Core capabilities include collaboration, automation and data protection. Continue Reading
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Tip
11 Jan 2024
Best practices to create accessible documents
Anyone who creates content can make documents accessible for people who use assistive technologies. These best practices lay out how to ensure content is accessible. Continue Reading
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Feature
10 Jan 2024
DXP vendors: More generative AI tools for websites to come
Generative AI has given designers, marketers and digital experience leaders new tools to more quickly create better, tightly personalized websites. DXP vendors plan to deliver more. Continue Reading
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Tip
04 Jan 2024
Best enterprise content management software of 2024
When it comes to ECM, there are myriad vendors to consider. Delve into 10 platforms to understand their capabilities and functions before deciding. Continue Reading
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Definition
27 Dec 2023
email signature
An email signature -- or signature block or signature file -- is the short text that appears at the end of an email message to provide more information about the sender. Continue Reading
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Feature
21 Dec 2023
The top 4 content management trends in 2024
Content management trends like generative AI, compliance, workflow automation and cloud deployment can help organizations automate processes and support remote work. Continue Reading
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Definition
14 Dec 2023
business process automation (BPA)
Business process automation (BPA) is the use of advanced technology to complete business processes with minimal human intervention. Continue Reading
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Definition
06 Dec 2023
digitization
Digitization is the process of converting information into a digital format. In this format, information is organized into discrete units of data called bits that can be separately addressed, usually in multiple-bit groups called bytes. Continue Reading
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Tip
05 Dec 2023
How to create accessible PDF documents
If businesses create accessible PDF documents, they can reach more customers and expand their business opportunities. Learn how to create and ensure all documents are accessible. Continue Reading
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News
20 Nov 2023
Acquia takes on web content accessibility with Monsido buy
Acquia adds generative AI and accessibility checker tools to its digital experience platform; partnerships avail close integrations of A/B testing and content personalization tools. Continue Reading
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News
15 Nov 2023
What IT admins and office workers get in MS 365 Copilot
Microsoft 365's Copilot assistive AI features come with a big price tag, but experts are bullish that they could return the investment to users -- and more. Continue Reading
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News
13 Nov 2023
Acquia CEO on DXP's future, content AI, acquisition strategy
After almost a year in the position, Acquia CEO Stephen Reny discusses the company's digital experience platform, and how AI and acquisitions will figure into its evolution. Continue Reading
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Opinion
02 Nov 2023
Microsoft's Copilot AI assistant brings upside, cost and risk
Microsoft's Copilot AI assistant arrives for office productivity apps. Not everyone's going to buy it at once, and it does come with risks common to all generative AI. Continue Reading
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News
11 Oct 2023
New Box Hubs uses AI to curate content, target users
The vendor adds a new internal publishing system to its stable of content management tools. It enables users to curate and publish select content within an organization. Continue Reading
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Definition
27 Sep 2023
workflow automation
Workflow automation is an approach to making the flow of tasks, documents and information across work-related activities perform independently in accordance with defined business rules. Continue Reading
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News
19 Sep 2023
Smartsheet scales project management for larger customers
The work collaboration platform vendor's updates scale capabilities for task views, high-volume data management and visualizations to simplify organization for larger customers. Continue Reading
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Tip
31 Aug 2023
5 types of AI content moderation and how they work
AI will change how organizations moderate content, especially on social media and with the increase in AI-generated content being produced. Here's what you need to know. Continue Reading
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Feature
23 Aug 2023
LMS vs. CMS: What's the difference?
A CMS can fulfill general content publishing, editing and storage needs, while an LMS is better suited to a more specific HR and employee-oriented use case. Continue Reading
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Tip
26 Jul 2023
How to accomplish a SharePoint-Teams integration
Depending on the complexity of a business's SharePoint sites, a Teams integration can benefit organizations by being cost-effective and simplifying user access. Continue Reading
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Tip
19 Jul 2023
5 steps to integrate a content personalization engine into a CMS
Customer experience is a top focus in the modern business world, and personalized content can go a long way toward delivering that exceptional experience. Continue Reading
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Definition
26 Jun 2023
web development framework (WDF)
A web development framework is a set of resources and tools for software developers to build and manage web applications, web services and websites, as well as to develop application programming interfaces (APIs). Continue Reading
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Feature
21 Jun 2023
Using Fibery to build The Ultimate Workspace for solopreneurs
The no-code digital workspace vendor for SMBs brings total customization to online knowledge hubs and generative AI tools to build online workspaces and create content quickly. Continue Reading
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Definition
05 Jun 2023
Open Document Format (ODF)
The Open Document Format (ODF) is a zip-compressed, Extensible Markup Language (XML)-based, open source file format for saving and exchanging text, spreadsheets, charts, graphics and presentations. Continue Reading
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Tip
31 May 2023
5 integrations for your CMS
To get the most out of a content management system, organizations can integrate theirs with other crucial tools, like marketing and collaboration software. Continue Reading
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Definition
23 May 2023
information rights management (IRM)
Information rights management (IRM) is a discipline that involves managing, controlling and securing content from unwanted access. Continue Reading
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Definition
09 May 2023
Drupal
Drupal is a free, open source content management system (CMS) to build and maintain websites, online directories, e-commerce stores, intranets and other types of digital content. Continue Reading
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Tip
03 May 2023
CRM vs. CMS: How they differ and how to integrate them
CMSes and CRM systems serve different purposes, but together, they can help organizations improve customer data management as well as automate sales and marketing strategies. Continue Reading
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News
02 May 2023
Box to inject generative AI into content management platform
The vendor is working with OpenAI to put the AI research lab's GPT technology into its content management platform. Challenges include limiting AI copyright breaches. Continue Reading
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Tip
24 Apr 2023
Top 8 digital asset management platforms to consider in 2023
DAM platforms help marketers manage digital assets for customer-facing channels like websites and social media pages. Top DAM products include Acquia DAM, Bynder and Canto. Continue Reading
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Feature
19 Apr 2023
MAM vs. DAM: What's the difference?
Digital asset management is the reigning champion of managing digital and multimedia assets. Now, media asset management offers the same, with more support for larger files. Continue Reading
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News
13 Apr 2023
Adobe adds new Acrobat extension PDF tools in Google Chrome
The updates let Google Chrome users alter PDF documents by adding comments, markups, highlights, signatures and image cropping all from the browser window. Continue Reading
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Tip
30 Mar 2023
8 SharePoint Syntex best practices
To use SharePoint's content AI services -- Syntex -- organizations should determine their pain points and plan thorough end-user trainings for successful adoption. Continue Reading
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Tip
22 Mar 2023
Why version control is necessary in digital asset management
Creative teams often use different versions of their digital assets across marketing channels. Learn how version control in DAM systems helps teams track these versions. Continue Reading
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Tip
20 Mar 2023
Compare SharePoint Syntex disadvantages and benefits
Microsoft promotes its SharePoint content AI services -- Syntex -- as a way to streamline content management in a cost-effective way. Yet, the service is new and has challenges. Continue Reading
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Tip
13 Mar 2023
6 SharePoint Syntex use cases
File discovery is one of the most popular use cases for SharePoint Syntex. But how else can you use it? Here, see how real-world teams have begun to use this tool. Continue Reading
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Infographic
27 Feb 2023
A brief history of Google algorithm changes
Google frequently updates its algorithm to improve search result quality. These updates often enhance search query interpretation and prevent spam tactics. Continue Reading
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Tip
23 Feb 2023
Learn the basics of digital asset management
DAM systems offer a central repository for rich media assets and enhance collaboration within marketing teams. However, users may struggle with metadata and business processes. Continue Reading
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Tip
22 Feb 2023
An introduction to SharePoint Syntex
SharePoint Syntex is Microsoft's foray into the increasingly popular market of content AI services. This introduction explores how Syntex works, pricing and includes a video demo. Continue Reading
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Definition
21 Feb 2023
digital asset management (DAM)
Digital asset management (DAM) is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions. Continue Reading
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Definition
09 Feb 2023
digital experience (DX)
Digital experience (DX), also known as digital user experience (digital UX), is the take-away feeling an end user has after an experience in a digital environment or with a digital technology or device. Continue Reading
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Definition
07 Feb 2023
digital library
A digital library is a collection of digital objects, such as books, magazines, audio recordings, video recordings and other documents that are accessible electronically. Continue Reading
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Guest Post
24 Jan 2023
How to migrate to a media asset management system
What is media asset management, and what can it do for your organization? It's like digital asset management, but it aims for better video and multimedia storage and maintenance. Continue Reading
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Tip
11 Jan 2023
Top 10 PIM software products in 2023
PIM systems can come as standalone products, but many fit within larger digital experience platforms. Top PIM products include Acquia PIM, Precisely EnterWorks and Sales Layer. Continue Reading
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Definition
19 Dec 2022
Microsoft Power Automate
Microsoft Power Automate, formerly called Microsoft Flow, is cloud-based software that allows employees to create and automate workflows and tasks across multiple applications and services without help from developers. Continue Reading
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Tip
12 Dec 2022
3 benefits of product information management systems
PIM systems help retailers manage product information across channels. Key PIM system benefits include improved employee experience and reduced data entry errors. Continue Reading
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Definition
06 Dec 2022
search engine marketing (SEM)
Search engine marketing (SEM) is a method of promotion and advertising to help companies' content rank higher among search engine traffic. Continue Reading
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Tip
02 Dec 2022
How to choose the right PIM system for your business
PIM systems ensure sales channels display accurate product information. To find the right system, e-commerce leaders must first identify business goals and required features. Continue Reading
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Feature
01 Dec 2022
PIM vs. DAM: What's the difference?
PIM and DAM systems help retailers manage information, but they focus on different information types. PIM systems aggregate product details, whereas DAM systems store multimedia. Continue Reading
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Definition
23 Nov 2022
pagination
Pagination is the process of separating print or digital content into discrete pages. Continue Reading
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News
22 Nov 2022
OpenText's CEO on content AI, cloud strategy and hybrid work
OpenText CEO Mark Barrenechea discusses the state of Magellan, the massive Micro Focus acquisition, the metaverse and more in this wide-ranging conversation. Continue Reading
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Definition
22 Nov 2022
Portable Document Format (PDF)
Portable Document Format (PDF) is a file format that has captured all the elements of a printed document as an electronic image that users can view, navigate, print or forward to someone else. Continue Reading
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Tip
18 Nov 2022
How to choose a customer data platform
CDPs centralize customer data, which can improve marketing insights. To choose the right CDP, CX leaders can create a team of stakeholders, identify goals and compare products. Continue Reading
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Definition
17 Nov 2022
content management (CM)
Content management (CM) is the process for collection, delivery, retrieval, governance and overall management of information in any format. Continue Reading
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Definition
15 Nov 2022
OCR (optical character recognition)
OCR (optical character recognition) is the use of technology to distinguish printed or handwritten text characters inside digital images of physical documents, such as a scanned paper document. Continue Reading
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Definition
01 Nov 2022
system of record (SOR)
A system of record (SOR) is an information storage and retrieval system that stores valuable data on an organizational system or process. Continue Reading
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News
26 Oct 2022
Acquia releases open source headless CMS accelerator
Acquia, known for its developer-centric web content management, releases more tools to ease the developer's burden in deploying content headlessly to new channels. Continue Reading
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Definition
13 Oct 2022
Secure File Transfer Protocol (SSH File Transfer Protocol)
SFTP is a term that refers to either Secure File Transfer Protocol or SSH File Transfer Protocol, and is a computing network protocol for accessing and managing files on remote systems. Continue Reading
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Answer
13 Oct 2022
How does e-commerce search work?
Effective e-commerce search relies on detailed product descriptions and metadata. Also, features like autofill and search filters can help organizations offer accurate results. Continue Reading
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News
12 Oct 2022
Microsoft releases SharePoint Syntex content AI services
Microsoft Syntex is a bundle of AI services for enterprise content repositories. It signals new attention devoted to SharePoint, which still has hundreds of millions of users. Continue Reading
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Feature
05 Oct 2022
Top 4 SEO marketing challenges for 2023
An organization's content must rank well on Google to drive website traffic. Yet, SEO marketers face barriers to this success, such as algorithm changes and underdeveloped AI. Continue Reading
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News
04 Oct 2022
OpenText enhances CX package, customer data platform
OpenText CE 22.4, its latest quarterly release, adds content security, CDP enhancements, and integrations with Microsoft Teams and the Google BigQuery data warehouse. Continue Reading
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Tip
27 Sep 2022
6 product information management best practices
PIM systems maintain accurate product data across channels. For a successful implementation, business leaders should identify their needs and compare software products. Continue Reading
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Answer
21 Sep 2022
How can analytics improve content management?
Customer data and behavior analytics from tools like Google Analytics can give content managers insight into the kind of content site visitors want. Continue Reading
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Tip
01 Sep 2022
How to create an e-commerce content strategy to improve sales
A content strategy that includes headless CMS, useful product information and visuals can draw the customer's focus to your product and improve your sales. Continue Reading
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Quiz
31 Aug 2022
Quiz: Test your knowledge of digital asset management
DAM systems help marketing teams manage the multimedia content they work with every day. With this quiz, test your knowledge of digital asset management. Continue Reading
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News
29 Aug 2022
OpenText to acquire Micro Focus for $6B
OpenText plans to acquire Micro Focus, a British software company, made its mark acquiring Hewlett Packard Enterprise's software business. Continue Reading
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News
26 Aug 2022
Cloud e-commerce revives product information management tech
E-commerce managers have dusted off a tech oldie: the PIM system, 1990s tech that predates the internet's mass adoption. The new tools, of course, are way cooler. Continue Reading
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Tip
24 Aug 2022
Top 10 e-commerce software companies
E-commerce platforms can help organizations design and operate engaging online shops. Companies like SAP have offerings for large enterprises, whereas GoDaddy and Wix target SMBs. Continue Reading
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Definition
12 Aug 2022
productivity software
Productivity software is a category of application programs that help users produce things such as documents, databases, graphs, spreadsheets and presentations. Continue Reading
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Tip
05 Aug 2022
How to make a successful e-commerce website
E-commerce sites can offer a high ROI because they require less investment than physical stores. However, they may fail to generate revenue without proper design and marketing. Continue Reading
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Definition
04 Aug 2022
WYSIWYG (what you see is what you get)
WYSIWYG (pronounced wiz-ee-wig) is a type of editing software that allows users to see and edit content in a form that appears as it would when displayed on an interface, webpage, slide presentation or printed document. Continue Reading
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News
12 Jul 2022
HubSpot releases free CMS with marketing, CRM integrations
HubSpot small-business users are the focus of free CMS, marketing automation and CRM features, after the company spent several release cycles wooing enterprise customers. Continue Reading
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Definition
12 Jul 2022
image
An image is a visual representation of something, while a digital image is a binary representation of visual data. Continue Reading
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News
30 Jun 2022
OpenText bolsters secure file sharing with Teams integration
OpenText Cloud Editions customers get Teams-Core integration among a raft of new features, as OpenText kicks off 'Project Titanium' to harmonize public and private cloud features. Continue Reading
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Answer
28 Jun 2022
How do you know when you've outgrown your e-commerce platform?
When an e-commerce system's native content management capabilities no longer meet business needs, companies should consider integrating it with a content management system. Continue Reading
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News
16 Jun 2022
Salesforce Sales Cloud Unlimited Edition adds AI, automation
Pricing stays the same for Salesforce Sales Cloud's highest-level subscription, but formerly a la carte tools are now included that span AI-powered analytics and automation. Continue Reading
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Definition
13 Jun 2022
thumbnail
A thumbnail is a small image representation of a larger image, usually intended to make it easier and faster to look at or manage a group of larger images. Continue Reading